Hi, I’m Deidre

Dynamic and results-oriented professional with extensive experience in optimizing processes through data-driven insights and advanced technical solutions.

About me

I have proven expertise in streamlining operations, automating workflows, and improving cross-departmental collaboration by implementing custom databases, reporting tools, and business intelligence systems. Adept at leveraging programming languages, data management platforms, and analytical frameworks to extract, clean, and visualize data to support strategic decision-making. Skilled in designing and deploying automated systems that enhance productivity, reduce errors, and drive operational efficiency. Strong background in implementing and customizing enterprise systems such as SAP B1, Crystal Reports, and Power BI. Detail-oriented and solution-focused professional, committed to continuous learning and leveraging emerging technologies to support organizational goals.

Areas of Expertise

  • Data Collection, Analysis & Interpretation
  • Business Intelligence Tools Integration
  • Custom Dashboard Development
  • Statistical Analysis & Data Modelling
  • Data Cleaning & Transformation Frameworks
  • SQL Query Writing & Database Customization
  • Process Automation & Workflow Optimization
  • Enterprise Resource Planning (ERP) Systems
  • Project Management & Technical Training
  • Educational Technology Integration
  • Data-Driven Decision Support
  • Data Integrity & Quality Control

Education

Southern New Hampshire University, New Hampshire

BS Computer Information Systems                  December 2024

  • GPA: 3.986

Southwestern Communication College, Sylva North Carolina

AAS Computer Information Technology                       May 2012

AAS Web Technologies                                  May 2012

Academic Projects

  • Data Visualization Portfolio: Utilized OSEMN framework to collect, clean, and analyze multiple data sets, identifying trends and providing actionable insights. Compiled findings in report, integrating data visualizations designed to support executive decision-making.
  • Business Technology Assessment: Conducted analysis of outdated business system, identifying gaps in technical infrastructure and recommending alternative solutions to modernize operations.

Certifications

  • Meta Data Analyst Professional Certificate | Coursera | Ongoing
  • Certificate: C25290P Web Technologies, Mobile Development | Southwestern Community College | 2012

Technical Proficiencies

  • Reporting & Visualization: Crystal Reports, Power BI, Data Visualization
  • Data Management & Analysis: SAP B1, SQL, Statistical Analysis, Data Optimization
  • Web Development: Web Design, WordPress, Q-Pulse, Dashboard Development
  • Programming: Java, Python, Visual Basic, SQL, Ruby, PHP, JavaScript, MySQL, XML/XSL, Objective-C
  • Database Management: Data Scrubbing, MySQL, Access Database Management

Professional Experience

IT / Software Applications                 2015 – 2023

Smith Systems, Inc. (North Carolina)

Developed Access databases to digitize and automate manufacturing and sales workflows, enhancing interdepartmental collaboration. Led automation of vendor scorecards, reducing manual processing time. Implemented structured change management process for product revisions, ensuring full accountability. Spearheaded SAP B1 implementation, including data migration, report creation, and system customization. Created custom SQL queries, Crystal Reports, and dashboards within SAP B1 for improved decision-making. Authored training materials and facilitated user training on new system functionalities.

  • Boosted efficiency by digitizing manufacturing flow, eliminating manual tracking and providing real-time updates.
  • Accelerated order processing by two days with streamlined digital sign-off system.
  • Saved 4–8 days annually through automation of vendor scorecards.
  • Enhanced product change accountability with 100% traceable management process.
  • Increased operational accuracy by automating tasks with SQL and Visual Basic.
  • Optimized reporting and user efficiency through successful integration of SAP B1.
  • Delivered actionable insights via custom reports and dashboards, enhancing data accessibility.
  • Designed tailored Android app, streamlining operational processes and user experience.

Assistant Teacher / Technology Coordinator                   2013 – 2015

Transylvania County Schools (North Carolina)

Supported students with math assignments, fostering skill development. Managed Chromebook deployment, maintenance, and troubleshooting. Collaborated with IT to resolve technical issues and ensure classroom tech availability.

  • Optimized Chromebook management, improving device allocation and issue resolution efficiency.
  • Enhanced student performance by ensuring technology availability, with math support.
  • Improved classroom tech reliability, reducing downtime and supporting seamless learning.

Clerical Floater                  2012 – 2013

Transylvania Regional Hospital (North Carolina)

Managed phone calls, scheduled appointments, and ensured smooth office operations. Processed patient check-ins and check-outs, handling co-payment transactions accurately. Collaborated with IT to prepare patient records for software merger.

  • Developed instruction manual that set standard for county-wide position documentation.
  • Supported successful software transition by preparing patient records for integration, ensuring seamless data migration.